Could I ask the price for a specific size, or for more complex commissions such as cover quality, orders of blank covers and remarks? Of course you can! Feel free to ask me anything at info@carlosnietoart.com.
Frequently asked questions
Where is your original art?
My original art is currently not available online. For the moment, I only sell original art when I’m attending a con. This may change in the future.
Do you ship worldwide? What kind of shipping do you do?
Yes! I ship worldwide and I take care of your order to arrive in perfect condition with a solid package. To make sure nothing happens to your order or money, I ship with a maximum insurance of 300€. This is included in the shipping cost at checkout. If you want or need more insurance, this will increase the shipping cost and has to be paid by the customer. Once an order is shipped, the shipping company is responsible for it and anything that happens to it is out of my hands.
Here is a video showing how I prepare my packages for shipping:
Automatic shipping costs at checkout
I recently added a new feature to the website. With Packlink Pro, you can now see the shipping price when you enter your address at checkout! It’s easy for both of us!
"Pick up at Shows" free shipping option!
Just to let you know, there is a “Pick up at Shows” option at checkout, highly recommended if you are going to the same con as me! Select the items you want from the website, click “Pick up at Shows” in the checkout section, and after payment, I’ll bring them to the show for free.
Shipping costs are insane! What is included with my purchase?
Shipping costs are out of my hands and I know how big they are (even more with small amount of orders!) but to compensate I try to give you a free gifts for your purchase on every order!
How can I pay?
You can pay with your credit/debit card, with Gpay and with Paypal. You also have the three months installment plan via Paypal. Bank checks are not accepted nor any other payment option. IMPORTANT: *I do not collect any credit/debit card data or information. This payment process is outside of my system and belongs to woocommerce, my online store platform.*
If you have any problems with the payment methods please contact me at info@carlosnietoart.com and again, I’ll be happy to help you!
How can I get support after purchasing? Or if I have a problem with my order?
You can reach me anytime at info@carlosnietoart.com and I’ll be happy to help you with anything!
Shipping damages
Neither I nor my team is responsible for defects caused by third-party delivery or shipping companies that are outside of our control. We don’t deliver products ourselves; we use specialized companies and send products/packages with the greatest possible care to ensure they reach you in perfect condition. As I mentioned in the FAQs, I pack shipments really well with hard cardboard and plastic bubble wrap, but once an order is shipped, the shipping company is responsible for it, and anything that happens to it is out of my hands. Here is a video showing how I prepare my packages for shipping:
Return and Refund Policy
The pieces you see on this website are not returnable items, please consider your order before shopping because me and my team can’t offer you a refund or exchange.
Additional non-returnable items:
- Downloadable products
About the Newsletter!
If you choose to submit your name and e-mail address, I will use the information you provide to send you updates and marketing e-mails. You can change your mind at any time by clicking on the unsubscribe link in the footer of any email you receive from me, or by contacting me. By clicking the “Keep me updated” button, you agree that we may process your information with respect and in accordance with the Privacy Policy, which can be found here on my FAQ page. I use MailPoet as my marketing automation platform. By clicking the “Keep me updated” button on the newsletter form, you agree that the information you provide will be transferred to MailPoet for processing in accordance with their privacy policy and terms.
How can I keep up to date with your latest news or art?
You can sign up for my newsletter (at the bottom of this page!) and be the first to know about all my updates! New art drops, commission opportunities, next comic cons, updates on upcoming awesome projects, etc! If this option is not for you, you can always find me on my social media!
