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Frequently asked questions
Where is the original art for sale?
My original art is currently not available online. For the moment, I only sell original art when I’m attending a con. This may change in the future.
Do you ship worldwide? What kind of shipping do you do?
Yes! I ship worldwide and I take care of your order to arrive in perfect condition with a solid package. To make sure nothing happens to your order or money, I ship with a maximum insurance of 300€. This is included in the shipping cost at checkout. If you want or need more insurance, this will increase the shipping cost and has to be paid by the customer. Once an order is shipped, the shipping company is responsible for it and anything that happens to it is out of my hands.
Shipping costs are insane! What is included with my purchase?
Shipping costs are out of my hands and I know how big they are (even more with small amount of orders!) but to compensate I try to give you a free gifts for your purchase on every order!
"Pick up at Shows" free shipping option!
Just to let you know, there is a “Pick up at Shows” option at checkout, highly recommended if you are going to the same con as me! Select the items you want from the website, click “Pick up at Shows” in the checkout section, and after payment, I’ll bring them to the show for free.
How can I pay?
You can pay with your credit/debit card, with Gpay and with Paypal. You also have the three months installment plan via Paypal. Bank checks are not accepted nor any other payment option. IMPORTANT: *I do not collect any credit/debit card data or information. This payment process is outside of my system and belongs to woocommerce, my online store platform.*
If you have any problems with the payment methods please contact me at info@carlosnietoart.com and again, I’ll be happy to help you!
How can I get support after purchasing? Or if I have a problem with my order?
You can reach me anytime at info@carlosnietoart.com and I’ll be happy to help you with anything!
About the Newsletter!
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